POLICY

TERRITORY OF APPLICATION

This privacy policy describes how Kichink and its affiliates collect and use personal information to provide our services. This policy is applicable to all users of our applications, websites, tools and other services anywhere in the world, unless it is covered in a specific privacy policy, which will be informed to users. This policy applies specifically to:

1. Users of the Kichink platform: It refers to any physical person who interacts with the platform, technological tools, mobile applications, web applications, telephone contact, email, social networks, chat and any other means related to the platform. Kichink electronic commerce.
2. Purchasing users: Any individual who interacts on the Kichink platform to acquire a good or a service.
3. Managers of a Store: Any individual who interacts on the Kichink platform to put a good or a service on public sale.

This policy also applies to all providers or third parties in general that provide information to Kichink to use our services, or whose information Kichink receives, in any other way, in relation to its services. All those people subject to this policy are called "users".

The practices described in this policy are subject to applicable laws in places where Kichink has operations. This means that we only participate in the practices described in this policy in a specific country or region if the laws of those places allow. Any questions related to this privacy policy and / or your personal data can contact us at the email address datospersonales@kichink.com

RESPONSIBLE FOR PERSONAL DATA

Regardless of whether you live inside or outside of Mexico, the controller of the data that Kichink or its associates collect or receive from you is:

Kichink LLC

Address: Avenida Sonora 113, Int. 501, Roma Norte, Cuauhtémoc, Zip Code 06700, Mexico City, Mexico

Questions, comments and complaints about Kichink's personal data management practices can be sent to the Kichink personal data protection office or to the e-mail address datospersonales@kichink.com

We process personal information inside and outside of Mexico. Kichink transfers information from users outside of Mexico only and exclusively to Kichink offices and not to third party companies or suppliers or third parties in accordance with the mechanisms approved under the applicable laws.

INFORMATION WE COLLECT

The information that Kichink collects can be:

1. Information provided by you.

It can include:

1. User profile: We collect information when creating or updating your Kichink account. This information may include your name, telephone number, login name and password, address, payment or bank information (including related payment verification information), identification numbers for tax payment, date of birth, photo and signature. It also includes the preferences and settings that you activate for your Kichink account or the use of services.
2. Demographics: We may collect demographic information about you with methods such as user surveys, among others. In some countries, we may also receive demographic information about you from third parties.
3. User Content: We can collect information you send by contacting Kichink customer support service, or by contacting Kichink in any other way.

2. Information created when using our services

It can include:

1. Transaction information: We collect data on transactions related to your use of the services, including information on the type of goods and services published for sale and / or acquired through the Kichink platform, the details of the order, the delivery information, the date and time of the service provided, the amount charged and the form of payment.
2. NOTE: Kichink in no way collects bank data from the purchaser users such as: Bank of the Cardholder, Account Number, Interbank Code, Card expiration date, Subsequent security code of the card or any other data of the card, under that said information is entered by the user in the microsite of the Supplier that Processes the Payments.
3. Usage information: We collect information about your interaction with our services. It includes information such as the dates and times of access, features of the applications or pages viewed, the type of browser, as well as the site of a third party or the service you were using before interacting with our services. In some cases, we collect this information through cookies, pixel tags and other similar technologies that create and maintain unique identifiers.
4. Device information: We may collect information about the devices you use to access our services, such as hardware models, IP address, operating system, as well as versions, software, file names and versions, Preferred languages, identifiers of unique devices, advertising identifiers, serial numbers, information about the movement of the device and information about the mobile network.

3. Information from other sources:

This information may include:

1. User comments, such as assessments or complaints.
2. Information collected through contact and support to users and the client, being able to be via telephone, email, chat, social networks or any other available means
3. Users that provide information derived from the purchase / sale of goods and services.
4. Users or third parties that provide information related to claims.
5. Public sources available.
6. Marketing service providers.

It is possible that Kichink combines the information gathered from these sources with other information it has.

WHAT DO WE USE YOUR INFORMATION?

Kichink uses the information collected for the following purposes, among others:

1. Provide services and features: Kichink uses the information collected to offer, customize, maintain and improve our products and services. This includes using the information to:

1. Create and update your account.
2. Verify your identity.
3. Allow transportation, delivery of products. This includes the automatic processing of your information so that the cost of shipping the products is determined considering variable factors such as destination, distance, weight and volume.
4. Process or facilitate payments for these services through our suppliers.
5. Offer, obtain, provide or facilitate insurance coverage and financial solutions related to our services.
6. To track the progress of collection and delivery of products.
7. Activate features to customize the Kichink account. For example, create wish list markers, outstanding products and services, special campaigns for products and services and activate quick access.
8. Carry out the internal operations necessary to provide our services, including the solution of software and operation problems, data analysis, tests and investigations, as well as supervising and analyzing the trends of use and activity.

2. Customer support: Kichink uses the information collected to help you when you contact our customer support services, for example, to:

1. Send your questions to the appropriate customer support manager.
2. Investigate and address their problems.
3. Monitor and improve our customer support service response.

3. Research and development: We can use the information collected to perform tests, research, analysis and product development. This allows us to improve and reinforce the security of our services, develop new features and products, and provide solutions for users related to our services.

4. Kichink Communications: Kichink may use the information collected to contact you about products, services, promotions, studies, surveys, news, updates and events. You may also use this information for advertising purposes, marketing campaigns and to provide you with relevant announcements and content about our services and those of our business partners. You can receive some of these communications based on your profile as a Kichink user.

Users have the right to oppose this type of processing, complying with the European Data Protection Regulation (GDPR).

5. Procedures and requirements: We may use the information collected to investigate or address lawsuits or legal proceedings related to the use of Kichink services, or to the extent permitted by current legislation, or as requested by regulatory agencies, governmental entities or official investigations.

COOKIES AND THIRD-PARTY TECHNOLOGIES

Cookies are small text files stored in the browser or device by websites, applications, online media and advertisements. Kichink uses cookies and similar technologies for purposes such as:

1. Authenticate users
2. Remember user preferences and settings
3. Determine the popularity of the content
4. Deliver and measure the effectiveness of advertising campaigns
5. Analyze the trend and traffic of the site and, in general, understand the online behaviors and the interests of the people who interact with our services

We can also allow others to provide audience measurement and analytics services for us, post on our behalf on the Internet, and track and report on the results of these ads. These entities may use cookies, web beacons, software development kits (the SDKs) and other technologies used to identify the device used to visit our website and use our services, as well as to visit other sites and Online services.

EXCHANGE OF INFORMATION AND DISCLOSURE

Kichink may share the information we collect:

1. On request: Allows sharing information with:

1. Kichink business partners. For example, if you requested a service through a partnership or promotional offer made by a third party, Kichink may share your information with this third party. It may include, for example, other applications or websites that are integrated with our APIs or services, or those with an API or service with which we integrate, or business partners with whom Kichink can partner to offer a promotion, a contest or a Specialized service.

2. With subsidiaries and subsidiaries of Kichink: We share information with our subsidiaries and affiliates to help us provide our services. Kichink processes and stores information in Mexico on behalf of its international subsidiaries and subsidiaries.

3. With Kichink's service providers and business partners: Kichink can provide information to its suppliers, consultants, marketing partners, research companies and other service providers or business partners. This may include, for example:

1. Moderators and payment processors.
2. Credit check providers.
3. Cloud storage providers.
4. Marketing partners and marketing platform providers.
5. Analysis data providers.
6. Research partners, including those who conduct surveys or research projects in partnership with Kichink or on behalf of Kichink.
7. Providers that assist Kichink to improve the security and protection of their applications.
8. Consultants, lawyers, accountants and other professional service providers.

4. For legal reasons or in the case of a legal process: Kichink may share your information if required by a legal process or governmental request, or when disclosure is necessary for security reasons.

This includes sharing your information with legal authorities, government authorities, for security reasons or property of third parties, or in the case of claims or legal proceedings related to the use of our services. If you use another person's credit card, the law may require us to share information with the holder of that credit card, including information about the good or service purchased or sold through the Kichink platform.

This also includes sharing your information with third parties in connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing or acquisition of all or part of our business by another company.

5. With your consent: Kichink may share your information in a manner other than that described in this policy upon prior notification by Kichink and acceptance by you.

ELIMINATION AND RETENTION OF INFORMATION

Kichink needs the user's profile information to provide their services and will keep it for as long as they have their Kichink account.

Kichink will keep certain information for at least 5 years, including information on transactions, device and use required by regulations, taxes, insurance or any other requirement in the places where Kichink operates. Once such information is no longer necessary to provide Kichink services, allow customer support, improve user experience or other operational purposes, Kichink will take steps to prevent access to this information or its use for any purpose other than the fulfillment of these requirements, or for reasons of security and prevention and detection of security and fraud problems blocking access to said information.

You can request the removal of your account at any time through the Kichink website.

After submitting your request, Kichink will inform you what data we have, rectify the information that is not correct or updated, modify the purpose for which they were collected or otherwise eliminate the information that should not be retained. In certain circumstances, Kichink will not be able to eliminate your account in case there is outstanding credit, or unresolved legal claims or processes. Once the problem is solved, Kichink will delete your account as described above.

Kichink may also retain certain information if necessary for your legitimate business interests, such as fraud prevention, security improvement and user protection. For example, if a user account is closed due to illegal behavior or bad practices in Kichink, we may keep certain information about that account to prevent the same user from opening a new account in the future.

SPECIAL INFORMATION FOR USERS OF THE EUROPEAN UNION

As of May 25, 2018, the processing of personal data of users of the European Union will be subject to the EU General Data Protection Regulation ("GDPR"). This section provides information related to the rights of users of the European Union and the responsibilities of Kichink in accordance with this regulation.

User rights in the European Union **

If you are a Kichink user in the European Union, you have the following rights with respect to the management of your personal information by Kichink. To exercise these rights, consult the following sections or send your request to datospersonales@kichink.com.

Users outside the European Union can also request the explanation, correction, deletion or copies of their personal data by sending a request to datospersonales@kichink.com email.

a. Explanation and copies of your data

1. You have the right to request an explanation of the information that Kichink has about you and how you use it.
2. You also have the right to receive a copy of the information that Kichink collects about you, if this information is collected based on the consent or because it requires the information to provide the services you request.

b. Correction

1. If Kichink has information about you that it considers incorrect or that it considers should be updated due to any change in it, you have the right to request its correction.

c. Elimination

1. Users can request the removal of their accounts at any time. Users can request the deletion by request to the email datospersonales@kichink.com. We may retain certain personal information for legitimate business purposes in accordance with the provisions of the law.

d. Objections and complaints

1. The users of the European Union have the right to oppose the processing of personal data by Kichink, which includes cases for marketing purposes based on the creation of profiles or automated decision making. Kichink may continue processing your information despite the objection in accordance with the provisions of the RGPD.
2. If the users of the European Union the Holder of the Data consider that their rights have been violated regarding the protection of personal data, they have the right to go to the corresponding authority to defend their exercise.
3. You can also send questions, comments or complaints to the person responsible for Kichink data protection by email datospersonales@kichink.com.

2. Basics for data processing

The RGPD requires companies to process the personal data of European Union users on a specific legal basis. As described below, Kichink processes the information of users of the European Union according to one or more of the bases specified in the RGPD:

a. Processing is necessary to provide the services and functions you request.

1. Kichink must collect and use certain information to provide your services. Among this information, it includes:
   1. User profile information: necessary to establish and maintain the account, in addition to verifying your identity; allow the interaction in the platform, orders and accounts; and so, you can make payments or receive income.
   2. Information of use: necessary to maintain, optimize and improve Kichink services, including to determine, along with other information, incentives, promotions or any additional service related to the services provided by Kichink.
2. The collection and use of this information is necessary to use mobile applications, web applications or internet sites owned by Kichink or its subsidiaries or subsidiaries.

b. Processing is necessary to protect the vital interests of our users or third parties.

1. Kichink can process personal information, which includes the disclosure of data to judicial authorities in case of threats to the safety of users or third parties.

c. Processing is necessary for the legitimate interests of Kichink.

1. Kichink collects and uses personal information to the extent necessary to fulfill your legitimate interests. Includes the collection and use of information:
   1. To prevent, detect and combat fraud in relation to the use of our services. For example, Kichink uses the user's profile information, device and usage to identify and avoid situations in which users attempt to defraud Kichink or other users.
   2. To inform the judicial authorities about criminal acts or threats against public safety.
   3. To help customers.
   4. To optimize our service and develop new ones. It includes, for example, recommendation of (new) functions, improvement of navigation and promotions, assignment of guides of delivery recipients.
   5. For research and analysis purposes. It includes, for example, analysis of usage trends to improve the user experience and the security of our services.
   6. For marketing and direct advertising purposes. It includes, for example, data analysis to identify trends and adapt marketing and advertising messages to the needs of the user.
   7. To ensure compliance with the Kichink Terms and Conditions of Service.

d. Processing is necessary for the legitimate interests of other persons or third parties.

1. Kichink collects and uses personal information to the extent necessary for the interests of other people or the public. This includes sharing information related to legal claims, to protect the rights and safety of Kichink and third parties.

e. The processing is necessary to comply with the legal obligations of Kichink.

1. Kichink is subject to the legal requirements of the jurisdictions in which it operates regarding the collection, processing, disclosure or preservation of your personal data. Kichink may be subject to laws and regulations of other cities and countries that require that information about its operations be collected and stored on the platform, that information be kept for specific periods of time and that copies of such information be provided to government authorities. or other entities. Kichink uses your information to comply with these laws to the extent that they apply to the use of mobile applications, web applications or internet sites owned by Kichink, subsidiaries or subsidiaries.
2. Kichink may also share information with judicial authorities or requests from third parties because of legal proceedings.

f. Consent

1. Kichink may collect and use your information based on your consent. You can revoke your consent at any time. If you revoke your consent, you may not use any service or function that requires the collection or use of the information we have obtained based on your consent.
2. Kichink is subject to consent as to obtaining and using data that is necessary to improve the user experience, activate optional services or features or communicate with you. If you are a user of the European Union, the following types of purposes of your personal data are made based on consent.
   1. Notifications: Account and platform updates
   2. Notifications: Discounts, news, promotions, marketing and advertising campaigns and in general any information related to Kichink services
3. Kichink can also collect personal information about you through voluntary surveys by different means such as telephone calls, emails, social networks and in general any means of contact between users and Kichink. Your responses to these surveys are collected based on consent and will be deleted once they are no longer necessary for the purposes for which they were collected.

UPDATES

We may update this policy occasionally. If we make significant changes, we will notify you via email and / or any other means that Kichink has at your disposal, such as social networks, notifications within applications or websites, or any other means. In accordance with the provisions of applicable law, by using our services after receiving such notification, you will be accepting policy updates.

We recommend that you periodically review this policy to obtain the most up-to-date information about our privacy practices.