Terms and Conditions

Service users

Use of the Service for Buyers

This Agreement establishes the terms and conditions of KICHINK Servicios, Sociedad Anónima de Capital Variable, which will be known by its commercial name as KICHINK from now on, terms and conditions which regulate the access and of the its website www.kichink.com (from now on referred as The Website) and all KICHINK´s additional websites (KICHINK´s Websites). Any person which makes use of The Website or of any of the services offered by KICHINK´s must follow the present terms and conditions as well as the rest of KICHINK´s policies.

Whoever does not agree with these terms and conditions, which are compulsory, must accept the consequences of using The Website and/or services offered by KICHINK´s

The services KICHINK offer may only be used by people with legal ability to fulfill a contract.

DEFINITIONS:

Administrator-  Physical person who represents and manages a THE STORE on KICHINK´s platform.

Aggregator-  By agreement of the H. National Banking and Securities Commission is clarified as: Network participant who, under a service provision agreement entered with an Acquirer, offers to Pay Receivers the service of acceptance of Payments with Accounts, and, if applicable, gives the infrastructure of POSs connected to such networks.

BIP–   Kichink Operations Center where store products are stored and coordination operation for messaging is concentrated.

Kash.-  Program implemented by Kichink to improve the experience and security of its Customers, making this a kind of payment that generates benefits to frequent users. Points associated with the Kash account will be acquired because of specific actions, including but not limited to; the purchase of goods and / or services in any of the online THE STOREs affiliated to Kichink.

KICHINK-  KICHINK Servicios, S.A. de C.V. Who acts as commissioner of THE STORE for the intermediation between THE STORE, BUYER, Aggregator, and Messaging among others or in default as Consignee of the Product whenever this is delivered to KICHINK at the COP to be protected.

BUYER-  THE STORE Manager or any person who makes use of the Platform or the KICHINK Website or Websites.

Platform -  The KICHINK E-Commerce platform, as well as related pages managed by KICHINK.

THE STORE -  The Site managed by a BUYER for publishing and selling goods and / or services through the platform of KICHINK.

ACCEPTANCE OF TERMS OF USE

By accessing and navigating KICHINK´s website, you, as BUYER (The BUYER) accept these terms of use without any limitations or conditions, including the added or amended terms and conditions which KICHINK publishes from time to time. Certain services and other available offers in KICHINK´s websites may include additional applicable terms and conditions, which can be read in the pages containing said services or offers through a link on said pages or other instructions provided as reference to said additional terms and conditions.

KICHINK reserves the right to make amendments or updates to the Terms of Use, at any moment, without the need to notify the BUYER, to address company policies, new requirements or to comply with applicable legal provisions, the updated version which has been published most recently shall be applicable always, in which case The BUYER acknowledges his/her obligation to comply with those amendments or modifications.

All the amendments that were made to the terms and conditions would be effective from the moment they are published. All the BUYERS may have the choice of not accepting such amendments; if so, the virtual contract will be terminated.

ENROLLMENT

To make use of KICHINK´s Websites or services offered by KICHINK the BUYER may choose from the following options

  1. The BUYERS or BUYER must create an account and register on KICHINK´s website, providing the corresponding information in all the required fields in an exact, precise and truthful manner. The BUYER will commit to update its information whenever there is a change in the previously registered information. KICHINK´s will be able to use different methods to identify The BUYER without implicating KICHINK as responsible for the certainty of the information provided by the person claiming himself as the BUYER. The BUYER guarantees and responds, in any case, for the authenticity, precision and validations of the information provided for his/her registration.

    KICHINK reserves the right to ask for any receipt and/or additional data with the sole purpose of confirming the provided information by the BUYERS, as well as temporary or definite suspension of those who`s information may not be confirmed. In this case, The BUYER`s account will be disabled without any sort of right for compensation.

    KICHINK reserves the right to reject any registration request or to cancel any previous registration made, without being compelled to notify The BUYER the reasons why the registration was rejected or cancelled and without this generating any further compensation.

  2. The BUYER may access the Site as a guest. Thus, The BUYER may navigate with no limitations whatsoever and complete purchases at any of KICHINK`S affiliated THE STOREs without the need of creating and account and KICHINK saving any of the BUYER`S data.

INFORMATION PROVIDED BY BUYER.

KICHINK will always comply with the applicable data protection laws and the terms of its Privacy Policy with respect to the data and information provided by the BUYER. Derived from the above, KICHINK informs the BUYER that it will be able to use the data and information that it publishes for statistical, marketing, promotional and other purposes

The privacy notice can be consulted at the following web address: https://www.kichink.com/legales/privacidad

The BUYER hereby authorizes KICHINK to use his/her personal information for purposes of being able to carry out their transactions in KICHINK’s websites. KICHINK shall not publish, sell, or transfer The BUYER’s collected information to third parties, except when it must be disclosed in compliance with a judicial or administrative order. Likewise, given your right to use and log in as a BUYER, you agree that KICHINK may use for itself or allow or transfer, to any third parties, the personal data with marketing, advertisement purposes or to offer goods or services. However, if The BUYER wishes, at any time and by means of the available resources for such purposes, you may be able to request exclusion from promotional or advertising information delivery lists, on the section about preferences regarding email notifications you wish to receive or not. Please read our Privacy Policy.

KICHINK uses cookies and IP address tracking technology as a BUYER navigates through KICHINK’s websites, which allows acknowledgment of registered BUYERs without them having to enter their email address each time they access KICHINK’s websites and allows KICHINK to gather certain information about their systems, preferences and transactions, rejection of cookies sent by KICHINK by The BUYER may affect the proper operation of KICHINK’s websites by that BUYER. When the BUYER allows the usage of this technology, The BUYER agrees that the personal information obtained in such a way may be used to analyze his/her preferences, to define and execute personalized marketing policies and for additional applications linked in KICHINK’s websites. Please consult our Privacy Policy.

PURCHASE CONDITIONS

For purchases, The BUYER may access the KICHINK website by going to www.KICHINK.com, where there is a catalog of THE STOREs. The BUYER can also access any of THE STOREs linked with KICHINK directly by typing the URL of THE STORE or brand carried by the online THE STORE within their domain or social networks.

Once inside THE STORE, the next step is reviewing the product images and to state the intention to buy, The BUYER must click on any of the images, it zooms in, The BUYER can see the product description and availability and then click on the I want it button. 

This button activates a new window, broken into several sections.

  1. The Contact info section asks The BUYER to login or begin the session to start their purchase or to enter his personal data in manual mode.

  2. The Shipping info section requests information regarding the type of delivery The BUYER prefers, such as the city, state, address and number (outside and interior numbers), subdivision and zip code where to deliver the item(s).

  3. The Payment method section asks to select if the transaction will be processed through a credit or debit account, Kash account, cash payment, bank deposit, Payment upon deliver or if it is deposit at a convenience THE STORE. 

When selecting Kash Account, it requests information such as the name of the accountholder, the 16 digits on the account and the security Pin to confirm the BUYER and complete the sale securely.

When selecting either a credit or debit account, it requests information such as the name of the account holder, account number, date or expiration, as well as the security code; if The BUYER selects a cash payment, then the order information and the payment code is sent to the previously-registered BUYER’s email address as well as the establishments where the payment can be made.

When making a purchase with credit account, the user can choose the method of payment in monthly installments along with the period in which the total amount of the purchase would be payed, by choosing this mode, the BUYER agrees that KICHINK copper a percentage in addition to the total purchase, that percentage is not fixed and may vary according to the total amount and the period chosen.

In purchases with credit card, The BUYER may choose the payment method Monthly payments, it means that the total cost of the purchase could be divided into 3, 6, 9 or 12 fixed payments at The BUYER's choice, to these it will be added the corresponding interest rate, which ranges from 8% to 22% of the total purchase in accordance with the term chosen by THE BUYER.

KICHINK, will not be responsible in case that the issuing bank cancels these terms due to lack of payment by the BUYER.

Having completed their purchases, THE BUYER may click on cart at the time it will show a tab that shows the total products in the order, the name of the products, number of products and the subtotal. By clicking on pay my order, you will access a new screen with the Checkout, this will show the name of THE STORE, item, units, shares and amount, the lower part will show the discounts and the subtotal, clicking on ready to pay will access a new screen.

On the left side of the screen you will see the purchase information where the user must fill in the information requested to send their purchase, these are: Name, email, address, references of the address and contact telephone number. Once this form has been filled, the type of shipment will be chosen, in the form of payment, the BUYER can select the payment of his preference Kash Account, Credit or Debit Card, Monthly and Cash, if payment is selected in Cash the information of the order and the payment code will be sent to the BUYER's email, as well as the establishments where you can make the corresponding payment.

In a box on the right side of the screen it would be show the name of the product, number of pieces and cost, in the lower part of the box it would be show the subtotal, shipping cost and discounts, as well as the total cost of your purchase. By clicking on the place order button, a notification will be automatically sent via email to the customer to inform the status of their order and purchase. As the purchase process updates the status of the generated orders, notifications for the customer will be sent directly to the registered email.

Upon completing this form and clicking on Pay order, a notice is automatically sent to the customer via email with a notification about the customer’s order and purchase status. As the purchase transaction is confirmed, shipped, and delivered, the system generates notifications to the customer which are sent directly to the registered email address.

KICHINK has several security measures available, as well as, KICHINK affirms it does not have access nor keeps sensitive data related to payment methods used by the BUYER. The bank or processing unit is the only one with access to this transaction data and this unit or bank is completely independent to KICHINK, therefore, KICHINK cannot be accountable for the use of such data.

KICHINK, concerned about its BUYER`S safety and those transactions made through KICHINK`S Website, has implemented a program which detects possible fraudulent operations, which is why KICHINK reserves the right to request BUYERS for additional information, confirmations and documents, even after having made one or more purchases through The Website, by telephone or the email registered on the BUYER`S account, with the sole purpose of confirming that The BUYER effectively made and authorized such purchases and allows the corresponding transactions to be made.

Kash Account is a prepaid operated account which is managed by KICHINK and may be used to purchase any product and/or service for any THE STORE affiliated to KICHINK. The Kash Account must not be considered as a credit nor debit account and may not be used for cash disposal under any circumstance. The Kash Account is a way to prove a user has the right to be part of the Kash Account program and can simplify the payment process when completing one or more purchases with only credit recharging.

The valid terms and conditions to the Kash Account are available at the following link:  https://kash.kichink.com/terminos-y-condiciones.

Is the responsibility of THE BUYER, to have adequate refrigeration conditions, temperature and any other need to preserve the type of product purchased by its nature as required as perishable foods, as ice cream, drinks, cookies, etc. KICHINK will not be liable at any time for any loss of product due to the PURCHASER because of not having such conditions.

PRODUCT SHIPMENT

Shipment time will be considered from the moment that the payment confirmation email from THE STORE is received. To hand in a package at the BUYER`S stated address, the person who receives the package must show the currier employee an official ID (IFE, passport, driver`s license or migratory form) and might be asked for a photocopy or picture of such document. 

The BUYER may choose amongst three shipping options depending on the delivery location:

  1. Normal Shipping: 3 to 7 business days after the order has been confirmed by THE STORE.

  2. Express Shipping: 1 to 2 business days after the order has been confirmed by THE STORE.

  3. BIP Shipping: same day or next business day after the order has been confirmed by THE STORE with Payment upon Delivery as the payment method. This shipping option is subject to the following conditions: This shipping option is subject to the following conditions:

    1. Credit account payments are limited to a maximum amount of $10,000 MXP.

    2. On credit account payments, the accountholder is the only one allowed to sign the corresponding voucher and must provide an official ID (IFE, Passport or professional license).

    3. Deliveries will only be made on stated address (home, office, or business address) and under no circumstance will be made at public places.

    4. Cash payments are limited to maximum amount of $1,500 MXP.

    5. The Delivery area is limited to Mexico City and the Metropolitan area with some exceptions. If the payment method Payment upon Delivery is not shown, then the address mentioned is not in the mentioned geographical area.

    6. The package will only be delivered until the total Payment and shipping costs have been made.

    7. Any delivery with “Payment upon delivery” as the Payment method will have a $10.00 MXP introduction fee.

    8. Deliveries will be made from Monday to Friday from 08:00 am until 08:00 pm and on Saturdays from 09:00 am until 12:00 pm.

The BUYER acknowledges and agrees that KICHINK is an Intermediary / Commission for the acquisition of its product and that it will abide by the guidelines established in the KICHINK Guarantee, which can be found at https://kichinkservicios.zendesk.com/hc/es, in this sense the BUYER reserves the right not to exercise any legal or similar action against KICHINK, brands and / or related companies.

The products and/or services which are published by THE STOREs on KICHINK do not include installation, adjustments, or configuration services of any sort except if the product or service explicitly requires so. Mail must be delivered at the stated address and does not imply any door removals or shipping merchandise.

KICHINK reserves the right to reject or suspend any package transportation when any of following should arise:

  1. The receiver’s information is not complete as well as the address where the package should be delivered, or the product description does not correspond to the registered content.

  2. It may contain materials which may be dangerous or may be damaging other packages or may be a hazard to the KICHINK employees or other suppliers.

  3. The product may not be well packaged for its transportation.

  4. The package does not include the delivery record with the sender and the recipient`s information.

  5. The weight, volume and/or packages appearance does not match de delivery record description.

To verify the previously mentioned, KICHINK reserves the right to inspect the package at any moment as for allowing the corresponding authorities to do the appropriate inspections.  

Every complaint must be made in written form and addressed to KICHINK in a 5-day term after receiving the product or via email to soporte@KICHINK.com. The BUYER may call the Customer Service Center directly at (55) 40004739 and must send a written complaint within the previously mentioned term. KICHINK is not obliged to pay any amount concerning a complaint unless the service charges have already been paid for.

PROTECTION OF INTELLECTUAL PROPERTY OF KICHINK

All KICHINK’s websites are the property of and operated by KICHINK and/or its affiliates, and they are protected by the copyright laws under Mexican legislation, as well as international treaties formalized by México. All rights are reserved. Intellectual Property rights regarding the content and software provided are the property of or are licensed on behalf of KICHINK.

All rights which are not expressly granted here are reserved. The content of KICHINK’s websites must not be copied, distributed, or transmitted in any form without previous written authorization by KICHINK. No link to any of KICHINK’s websites may be created without express written authorization by KICHINK. The BUYER of any of KICHINK’s websites may download a copy of any or all the contents in said website for his/her personal use and with no commercial purpose, provided said content is not modified or altered in any form, or any notice or legend regarding copyright or industrial property rights. No right or license is hereby granted or implied regarding said content. The entire content of said website is provided solely for legal purposes. Images of individuals or places in said website are the property of KICHINK or are used through authorization on behalf of KICHINK. The use or misuse of said images is hereby prohibited, except for the expressly authorized use. KICHINK reserves any all ownership and intellectual property rights of the downloaded content from said site.

ILLEGAL BEHAVIOR

The BUYER hereby accepts that it shall not: (I) use KICHINK’s websites for any illegal purpose, thus infringing the applicable laws and regulations, any provision of any national stock market or of any other type, and any regulation in full legal effect; (II) publish webpages which contain links for downloading content, thus incurring in full-blown intellectual property infringement or unlawful content; (III) electronically harass or intimidate an individual; (IV) participate in any Internet activity which violates other individuals’ privacy rights, including but not limited to gathering and distributing information about Internet BUYERS without their authorization, except as permitted by law and (V) conduct sweepstakes, raffles or contests by Internet which violate any applicable laws, (VI) the purchase of physical products under the category of digital products and agree with the seller the personal delivery of the purchased product..

KICHINK reserves the right without any responsibility to suspend the service to the PURCHASER that incurs in any of the practices indicated in this section and even permanently cancel the PURCHASER's account that recurs. Additionally, KICHINK will not be responsible to the BUYER for the quality and conditions of the product.

DAMAGING BEHAVIOR

As an additional condition for the use of and access to KICHINK’s websites, The BUYER agrees not to: (I) publish, distribute or transmit any worm, virus, file or other damaging code, file or program through KICHINK’s websites; (II) enter or introduce obscene information or mechanisms to capture or distort data, hyperlinks or unauthorized advertisements; (III) run any program which offers a service or resource to other individuals, including without limitation, forwarding of ports, proxy servers; (IV) interfere, affect or damage KICHINK’s websites or the servers or networks connected to said sites in any manner; (V) run programs or particularly configure equipment in such a way that they maintain an active dial-up connection, even though it is not used or, in any other way, bypass the automatic disconnection due to inactivity, unless a dedicated access account is provided; (VI) use KICHINK’s websites in violation of the provisions of any other website, chatroom or similar provider; (VII) use KICHINK’s websites to access other individuals’ accounts without their authorization; (VIII) try to violate KICHINK’s security measures or those of any other entity, or obtain or bypass other people’s passwords and (IX) participate in denial-of-service attacks, in other words, actions designed to affect network access by bombarding a site or the Internet with useless traffic.

PRIVACY

In accordance with the Federal Law on the Protection of Personal Data held by Individuals, KICHINK is responsible for your personal information. In this regard, we suggest you read the Privacy Notice, which is subject to the treatment of the personal information of the BUYERS on the website of KICHINK, its subsidiaries and / or subsidiaries.

AGE RESTRICTION

KICHINK’s websites are designed to be used by individuals who are at least 18 years old, or older. BUYERS who are younger than 18 must obtain help from their parent or guardian to use the website. Please consult our Privacy Policy for more information.

KICHINK´s EXCLUSION OF LIABILITY

When using KICHINK’s websites, you expressly agree that you shall use KICHINK’s websites at your own risk. KICHINK’s websites are provided in an as is condition and as available. KICHINK does not guarantee that the use of its websites shall be without interruptions or that it shall be free of errors. KICHINK does not guarantee the certainty, integrity or completeness of the content shown in KICHINK’s websites or of the products or services offered in KICHINK’s websites.

KICHINK expressly rejects any warranty, either express or implied, including but not limited to warranty regarding ownership, merchantability or fitness for a purpose, fully permitted by applicable laws. No verbal information offered by KICHINK shall be constituted as a warranty of any kind.

KICHINK shall not be held liable, under any circumstance, regarding direct, indirect, incidental, special or consequential damages resulting from the use or inability to use KICHINK’s websites, including but not limited to your relying in any information obtained from KICHINK’s websites which are proven to be file errors, omissions, interruptions, deletions or corruption, or otherwise any noncompliance. The previously-mentioned exclusion of liability shall apply for the execution of actions derived from a contract, due to negligence or any other liability, including when an authorized KICHINK representative has been advised about it or should have knowledge regarding the possibility of said damages. This paragraph shall apply to all content, product and service provided through any of KICHINK’s websites.

Under no circumstance shall KICHINK guarantee the veracity and quality of the products, services, information, or any other type of material acquired or obtained through KICHINK’s websites, or that it fulfills or must fulfill The BUYER’s expectations.  

THE STORE acknowledges and accepts that the content or publications in KICHINK’s websites may contain references or cross references to products, programs or services or to website links and resources not owned by KICHINK. KICHINK does not may any statement, nor does it grant a guarantee or commitment regarding any website other than KICHINK, or about third-party resources, either referenced or which could be accessed from, or which have a link to any KICHINK website. A link with a website other than KICHINK’s does not mean that KICHINK recommends the content or use of said website or of its owner. In addition, KICHINK neither participates nor undertakes obligations in any transaction THE STORE may carry out with third parties, even when THE STORE knows said third parties (or uses their link to connect with said third parties) through a KICHINK´s website. Therefore, The BUYER acknowledges and accepts that KICHINK shall neither be held liable for the availability of said external sites or resources, nor for any content, service, product, or any material found on said sites or resources. It shall depend solely and exclusively on THE STORE to take precautions to protect him/herself of a computer virus, worm, Trojans, and other destructive elements, and of protecting his/her data as deemed pertinent.

CHANGES AND RETURNS

The BUYER shall be able to request that an item be exchanged or that his/her money be refunded. The BUYER shall request the exchange of a product or refund of his/her money by regular mail, provided the pertinent product is not on the restrictions list and the claim is submitted within the first 5 days after having received the respective purchase order. All the costs related to the exchange or return requested by the BUYER, will not be paid for by KICHINK.

In case of changing products, The BUYER should consult policies and products subject to change by contact to the mail soporte@KICHINK.com or phone (55) 40004739 for information regarding the specific case within the first five (5) working days receipt of the purchased product.

Any return requested by The BUYER that results precedent, will be made according to the method of payment used by the customer and / or through the Kash Account, providing their name and account number to which the refund shall be made. In case The BUYER does not have a Kash Account, an account will be sent electronically and or to the address previously provided by the BUYER. When the stated account is registered at www.kash.KICHINK.com, the refund will be made as devolution.

INSTRUCTIONS FOR RETURNS:

Without prejudice of the provisions of these Terms of Use, The BUYER shall contact the Customer Service Center to begin requesting the physical exchange of the item, or otherwise its cash reimbursement to your credit account, provided said return is applicable as per KICHINK’s policies. 

The item(s) returned by The BUYER should be in good condition and The BUYER shall include the original payment receipt and, as applicable, the invoice issued on the date of purchase. If the customer not includes any of the previously mentioned requirements, KICHINK will not make the respective return. All the returns will be paid for by the BUYER.

TYPES OF RETURNS

To return the product(s), the following options are available:

  1. Evaluation by specialized staff: If the merchandise is defective, a technician’s visit to the BUYER’s address can be scheduled, at the discretion of KICHINK, to evaluate if the product in question should be exchanged or repaired.

  2. Physical exchange of the merchandise: If a physical exchange of the product is requested, The BUYER shall indicate the reason for the exchange and specifications of the product requested. If exchange applies, the merchandise could be delivered to The BUYER’s address. The returned product shall be in perfect condition, at the discretion of KICHINK, including the packaging and original label. Under no circumstance shall we make physical exchanges of the products listed in the Restrictions section. Only if the reason for the exchange can be solely and exclusively attributed to KICHINK, a new product shall be sent to the BUYER, free of charge. If, on the other hand, the reason for the exchange is attributed to the BUYER, all shipping costs, expenses, and additional expenditures shall be paid solely and exclusively by the BUYER, by means of payment described above. In the case of change applications attributable to THE STORE, this will be in the need to cover the necessary costs for the replacement of the product purchased; such expenses shall be paid to KICHINK.

The money will be returned by one of the following mechanisms:

  1. Subscription to your Kash® account:   The BUYER shall request a full refund of the price of the returned product to the credit account used to pay said product; however, the shipping cost shall not be reimbursed and, under no circumstance, shall it be paid by KICHINK.
  2. Credit card or debit card payment:  The Buyer may request the payment of the amount of the product returned to the credit or debit card with which the product was paid; Dispersion that will be carried out by the Aggregator and will be governed by the times established both by this and the banking institutions involved; However, the cost of the shipment cannot be reimbursed and in no case will be absorbed by KICHINK.
  3. Coupon:  The Buyer may request a coupon for the total amount of his purchase, the coupon may be used by The Buyer to make another purchase at THE STOREs affiliated with Kichink, within a period not exceeding 90 days. Once the 90 days are completed, the coupon will be invalid, so no purchases can be made at any of THE STOREs affiliated with Kichink.
RESTRICTIONS: 

In any case there will be returns of the following items or departments: stockings, lingerie, hosiery, records, books and magazines, software, computer equipment, game consoles and video games, wines and spirits, evening dresses, fine jewelry and fancy, white line, sound and television, gourmet, flowers, mattresses, recliners, pillows, rugs, Christmas decorations, perishable and products of personal use.

CANCELLATIONS MADE BY BUYER

You can only cancel the purchase when it is a new purchase or is in the process of confirmation by THE STORE. To request cancellation is necessary send an email to soporte@kichink.com or call (55) 4000-4739. The order status must be new or to be confirmed; In case of having a different status, must follow the process of return of merchandise.

In case the BUYER has requested the cancellation of the respective purchase order and the product has been delivered to the BUYER, the cancellation will not proceed and must follow the previously established return process; provided it proceeds in accordance with the Terms and Conditions, which will not include the corresponding amount for shipping.

CHARGEBACKS

The customer shall document and respond to any chargeback requests and/or cyber fraud allegations. The lender shall enable the processing service before the banking institutions but shall not assume liability for any chargebacks or applicable costs; KICHINK reserves the right to initiate the legal action, along with the Financial Institution and the authorities to start the crime investigation, KICHINK may take all the necessary measures, according to the law, to recover the products handed to the BUYER. If The BUYER`S is cancelled on KICHINK`S website, it will remain accountable for the payments regarding the operations made during its enrollment on KICHINK`S Website.

Notifications

KICHINK and its affiliates exercise their intellectual property rights fully of the law. If you have any questions regarding the above-mentioned legal notices, you can contact KICHINK’s Legal Department.

KICHINK´s address is in: Sonora 113, Int. 501, Roma Norte, Cuauhtémoc, ZC 06700, México City.

Notifications shall be sent to the email addresses established by KICHINK and the BUYER, they should be considered as received at the latest on the fifth business day after being sent.

COMPLIANCE WITH THE TERMS OF USE

These Terms of Use are governed and interpreted according to the Mexican law, without reference to their provisions in matters of conflicts of law. All controversies regarding the validity or interpretation of these Terms of Use or of their compliance shall be resolved exclusively by a competent court located in México City, which shall constitute the only seat for any dispute. If any part of these Terms of Use is illegal, invalid, or not applicable, said part shall be considered as separate and shall not affect the validity and compliance with the remaining provisions. KICHINK may modify these Terms of Use at any moment by updating this publication.

KICHINK SERVICIOS, S.A. DE C.V.


Contract Shop Online

Online THE STORE Agreement

This Agreement sets forth the terms and conditions of KICHINK Services, SA de Capital Variable Company, hereinafter identified under the trade name KICHINK governing access and use of the website www.kichink.com (hereinafter the Site) and all additional KICHINK websites (websites KICHINK). Any physical or moral person who makes use of the site or the services provided KICHINK accepted and shall be subject to these terms and conditions together with other policies established by KICHINK.

Anyone who does not accept these terms and conditions thereof having binding character must refrain from using the Site and / or services provided by KICHINK.

The services provided by KICHINK only be used by people who have the legal capacity to contract.

DEFINITIONS:

Administrator - Physical person who represents and manages a THE STORE on KICHINK´s platform.

Aggregator -   By agreement of the H. National Banking and Securities Commission is clarified as: Network participant who, under a service provision agreement entered with an Acquirer, offers to Pay Receivers the service of acceptance of Payments with Accounts, and, if applicable, provides the infrastructure of POSs connected to such networks.

BIP -   Kichink Operations Center where store products are stored and logistics operation for messaging is concentrated.

Buyer -   THE STORE Manager or any person who makes use of the Platform or the KICHINK Website or Websites.

Fraud prevention administration fee -   Fee charged by Kichink for the human and technological controls that are implemented to prevent operations that result in unrecognized transactions.

Kash -   Program implemented by Kichink to improve the experience and security of its Customers, making this a kind of payment that generates benefits to frequent users. Points associated with the Kash account will be acquired because of specific actions, including but not limited to; the purchase of goods and / or services in any of the online THE STOREs affiliated to Kichink

Kichink -   KICHINK Servicios, S.A. de C.V. Who acts as commissioner of THE STORE for the intermediation between THE STORE, BUYER, Aggregator, and Messaging among others or in default as Consignee of the Product whenever this is delivered to KICHINK at the COP to be protected

Unrecognized charge -   Refers, without limitation, to transactions made in your store and of which cardholders do not recognize the charge. A cardholder can file a claim up to 60 days after payment has been applied and it can take up to 180 days for the bank investigation process. Kichink does not control or determine the existence of an unrecognized charge, these are notified by financial institutions, so your store recognizes that they are real notifications.

Platform -   The KICHINK E-Commerce platform, as well as related pages managed by KICHINK.

THE STORE -   The Site managed by a BUYER for publishing and selling goods and / or services through the platform of KICHINK.

ACCEPTANCE OF TERMS OF USE

By accessing and browsing the web sites of KICHINK, the user (THE STORE) agree to be bound to these Terms and Conditions without limitation or condition, including any updates, modifications, or additions KICHINK published. Meanwhile, KICHINK states that in the case of certain services and offers available on the Site or the Web sites of KICHINK, they may be governed by additional terms and conditions, which may be consulted on pages containing such services or offers or through the link to be published in these pages or other directions referenced to such additional terms and conditions.

KICHINK reserves the right to make at any time changes or updates to the Terms and Conditions without personally notify THE STORE. This may occur, to meet internal policies, new requirements and/or to comply with new applicable laws, being the version last published applicable always and accordingly will force THE STORE after its entry into force.

All modified terms and conditions will take effect at the time of publication. All THE STOREs will have the option of not accepting such modifications; In this case, THE STORE must refrain from using the Platform and / or the services of KICHINK, express its disagreement with the changes to this contract by means of a letter addressed to the legal area of KICHINK to the following electronic address: support@kichink.com indicating your disagreement with the changes, as well as the necessary identifiers of your THE STORE (s); upon confirmation of receipt of the document; the contractual link will be dissolved and THE STORE will be disqualified as long as there are no outstanding balances to cover in favor of any of the parties (KICHINK - THE STORE).

INSCRIPTION

To make use of websites KICHINK or services provided by KICHINK is required to create an account by registering on the website of KICHINK must enter the appropriate information in all fields with valid data accurate, precise and true. THE STORE undertakes to update your information if there is any change in the same previously entered. KICHINK may use various means to identify THE STORE owner, without implying that KICHINK responsible for the accuracy of the information provided by the person who holds as THE STORE manager. Also, THE STORE guarantees and respond, in any case, the veracity, accuracy, validity and authenticity of the information entered for registration.

KICHINK reserves the right to request a voucher and / or additional information to verify the information entered by THE STORE manager, as well as temporarily or permanently suspend those THE STOREs whose information has not been verified. In this case, you derecognize THE STORE, without generating any right to compensation.

KICHINK reserves the right to reject any application for registration or to cancel a registration previously done, without being obliged to notify THE STORE the reasons that led to reject or cancel the registration and without this generating any right to compensation or compensation.

THE INFORMATION ENTERED BY THE STORE

KICHINK always shall comply with the laws applicable data protection and the terms of its Privacy Notice regarding the data and information provided by THE STORE manager. Due to the above KICHINK made known to THE STORE to use the data and information published for statistical purposes promotional, marketing, among others; for which THE STORE grants a license for non-exclusive use, irrevocable (for the duration of their relationship with KICHINK), free and global reach of copyright or other rights that may apply to published material for use in KICHINK websites and media on the site and linked. For this purpose, THE STORE claims to be the rightful owner of the information or which has the power to dispose of it, obtaining all authorizations holders that the publication of such information required.

THE STORE authorizes KICHINK to use your personal information for purposes relating to the operation site or Web sites KICHINK.KICHINK meanwhile, undertakes not to transfer, assign, or otherwise dispose of any data in favor of a third party, unless it has previously obtained the consent of THE STORE to these effects. If THE STORE you want, at any time through the means provided for that purpose, may request to be excluded from the lists to send promotional or advertising information.

KICHINK uses cookie and IP tracking technology when a user browses the site or the Websites KICHINK, this allows you to recognize the users registered without having to enter your e-mail every time they access the website KICHINK and collect certain information from their matches, preferences, and operations. The rejection by KICHINK THE STORE to keep track of your cookies may affect the optimal functioning of the Site or Web sites KICHINK with respect to such, users should allow use of this technology, consents THE STORE personal information so obtained may be used to analyze your preferences, to define and implement policies customized marketing and other applications related to the Site or Websites of KICHINK and / or its affiliates, subsidiaries, associates.

PUBLICATION OF PRODUCTS OR SERVICES

THE STORE must be sold, products and / or services that aim to offer the general public. Publications should include graphical and textual description, reporting as clear and precise as possible on the specific characteristics of the product or service. It is understood that the mere fact of publishing the product or service, THE STORE accepts that has the intention and the right to sell or is empowered by its owner and is available for delivery. If any of the provisions of this clause is violated, KICHINK is entitled to request THE STORE to edit the publication, or to cancel the publication where the offense is found.

KICHINK may request at any time from THE STORE the documents required by any authority for the sale of its products in the national and international territory. Failure to deliver this information by THE STORE constitutes a failure that will result in the temporary or definitive termination of the KICHINK platform of the product in question and / or of THE STORE.

When THE STORE publishes and markets through the Platform of KICHINK products and services related to the consumption of tobacco and alcohol, products or services restricted for minors, tickets for events of any kind restricted to minors, will be obliged to add a legend, clear and visible within the product description. It must establish that the sale of said product is exclusive for persons over 18 years of age.

CONTENT RESTRICTIONS

THE STORE agree not to publish, distribute or transmit any content that: (I) is unlawful, harassing, defamatory, abusive, threatening, obscene, fraudulent, libelous, or invasive of another's privacy individual;(II) violates or infringes the copyrights, trademarks, trade secrets, patents or other intellectual property rights of any party, including without limitation the use of third party materials protected by the law of copyright without authorization, use third party trademarks without appropriate authorization or attribution, and use or distribute information or not protected as a trade secret in violation of any obligation of confidentiality third parties; (III) has no right to distribute or transmit according to the law or contractual or fiduciary relationships;(IV) containing personal data of minors, or (V) containing sensitive personal data of another individual, (VI) sexual, pornographic, discriminatory content or content that implies the commission of a crime.

STORAGE PRODUCTS AT KICHINK´s COP

THE STORE can operate in two forms storage, collection and shipping of products which are listed below:

  1. Self-storage: In this course, THE STORE will have to have products in their custody, once you receive a purchase order by a Buyer duty to accept the order and coordinate with KICHINK to set the date and time of PICK UP or the product to be shipped and delivered to Buyer. Under this scheme THE STORE accepts and recognizes the penalties for established by KICHINK.

    The STORE is obliged to deliver the products to the messenger assigned by KICHINK at the established date and time. KICHINK will make two attempts to collect products at the address indicated by the STORE without cost, subsequent collection attempts will have an additional cost equivalent to $10 Mexican pesos plus IVA for each collection attempt.

  2. Storage in the COPKICHINK: THE STORE delivers to KICHINK products, which due to be discharged in the Platform THE STORE and duty to hold to the following rules:

    1. The quantity, characteristics, and price of the Products to be delivered to KICHINK must be described with at least 48 (forty-eight) business hours before being delivered. KICHINK, for its part, will send within a period not exceeding 24 (twenty-four) business hours, a proof of confirmation or, where appropriate, a refusal explaining the reasons why it is impossible to provide the storage service.

    2. The reception of the product will be from 8:30 a.m. to 1:30 p.m. from Monday to Friday at the address located at Eje 3 Norte Camarones 14, San Salvador Xochimanca, Azcapotzalco, Mexico City, CP. 02870.

    3. If there are discrepancies between the count made by the Parties at the time of delivery, the products will not be accepted.

    4. Modifications to the inventory of material in custody will only be carried out by KICHINK personnel.

    5. THE STORE may deliver the product packaging in the KICHINK warehouse, in this case KICHINK, will not be responsible for any type of damage or loss caused by the improper packaging of the product, so THE STORE must sign a responsive letter in which demarcate KICHINK from any liability.

    6. THE STORE, you can also deliver the product to KICHINK so that it is responsible for making the corresponding packaging and thus be preserved in the warehouse of KICHINK in case of loss, damage etc. for bad packing the responsibility will fall on KICHINK.

    7. THE STORE may request from KICHINK the exit of those products that it has identified and requested in writing, at least one day in advance, setting a date and place to carry out its delivery.

    8. KICHINK will not return to THE STORE goods or products when they are committed to satisfy the order made by any consumer or when THE STORE has any outstanding balance with KICHINK.

    9. KICHINK will be liable in case of total or partial loss of the products delivered if said loss is generated by causes attributable to KICHINK. Likewise, KICHINK will not be responsible to THE STORE for the total or partial loss of the products when this is caused by Causes other than KICHINK, obsolescence, expiration or fortuitous event. The responsibility of KICHINK for the stored products will cover only the cost of production of the goods, in case of requiring coverage of these at sale price, THE STORE must request in a period not greater than 72 (seventy-two) hours after the reception of the merchandise in the facilities of KICHINK, in writing the extension of the coverage policy and must cover with the additional cost that this generates.

    10. The applicable costs for storage at the KICHINK COP are the following:

THE APPLICABLE COSTS FOR STORAGE CONCEPT IN THE KICHINK´s COP ARE:

Tariff Scheme for storage:

Fee for warehouse spacePricePeriodicity
Cubic meter or pallet occupied (total or partial)$ 380.00 MxMonthly

Commission by dispatch according to monthly orders
# of orders0 – 5051 – 99100 – 399400 - or more
% Commission9%8%7%6%

The rates for Storage do not include applicable tax and may be modified by KICHINK at any time, for which KICHINK must communicate it by any means of contact with THE STORE at least 30 calendar days in advance.

THE STOREs authorize that the cost of storage services detailed in the previous paragraph, be deducted from any balance in favor that THE STORE has, in case this discount / payment is not made in two consecutive months by storage according to the rates In force, published by KICHINK, THE STORE will be notified once only for the purpose of covering the amounts owed plus the surcharges generated in a period no longer than 15 calendar days after the deadline for payment of the second unpaid monthly installment. For the case in which THE STORE does not make the corresponding payment within the established period, the merchandise will be classified as abandoned and will be processed by KICHINK, according to the internal policies of Abandoned Merchandise. THE STORE accepts and acknowledges not taking any legal action against KICHINK or KICHINK suppliers that involve the return, replacement, or compensation for the loss of the merchandise. THE STORE expresses its consent to make the corresponding payments / discounts for the Provision of Storage Service and otherwise it will be penalized according to the Abandoned Merchandise policy in the terms and conditions indicated herein.

SHIPPING PRODUCTS

Time confirmation of the order starts from receipt of payment confirmation email. To make product delivery at the home of Buyer, you will require that the person receiving the product exhibits and identify with an official ID (voter registration card, passport, immigration form applicable, in which case the courier staff may request a photocopy of it or take a photograph of the identification document shown.
THE STORE acknowledge and agree that KICHINK not respond in any case, for the veracity and accuracy of the product, as well as the expressions and descriptions in terms of quality, gender, value, condition, condition, weight, volume, brands, outward signs of the packaging or packaging and other features contained in the product, so that THE STORE expressly agrees to release and hold except KICHINK of any conflict, action, proceeding or location instituted individually or collectively against KICHINK in if any claim, complaint, return and / or any type of nonconformity of the final buyer for the product received.

Products and / or published by THE STOREs KICHINK portal services do not include installation, adjustments, settings, or adaptations of any kind, unless the product or service contracted explicitly directed. In the case of messaging, this is delivered to the address indicated entry and does not include moving motions like removing doors or fly merchandise.

KICHINK reserves the right to refuse or suspend transportation of any package in the following cases: That does not include adequate information as the sender and recipient of the package, or product descriptions do not correspond to the recorded content.

  1. Containing materials give in or to give other packages or which may constitute a risk to equipment or KICHINK´s employees or its service providers.

  2. That the package is not duly packed for transport.

  3. The package does not include guide lines or all data from both the sender and the recipient.

  4. The weight, volume and / or appearance of the packaging does not match the description or the guide lines.

To verify the above assumptions, KICHINK reserves the right to inspect the package at any time and allow the competent authorities to carry out inspections they deem appropriate.

In cases where misuse of the platform, misuse service messaging KICHINK, falsehood in the declaration of the real value of the products, false declaration of weight, volume or quantity of the products is detected, or any other unfair practice by THE STORE and therefore constitute a violation of the Terms and Conditions by THE STORE, the penalties listed below apply:



Guide fee generation

THE STORE must pay the charge for additional guides from transport package, same as described below:

  1. Guide lines Place to pick up or to COP

  2. Guide line to the COP-THE STORE

This will be billed to THE STORE at actual cost without benefit of discount that gives KICHINK affiliated THE STOREs.

Fee Commission by the Real Value Pack

THE STORE KICHINK must pay the fee applicable to the actual value of the Product which was not declared. In this regard, it should cover the outstanding balance from the previous THE STORE omitted to return the package.

Determining the actual value of the package shall be based on market value or estimate of product characteristics.






The payment by way of penalty apply to THE STORE as stated in the above must be made within a period not to exceed 15 calendar days following it was notified THE STORE, on the understanding paragraph that lack of payment prescribed period imply that the goods are designated as abandoned and will be processed by KICHINK, under domestic policy merchandise abandoned, in this regard, THE STORE may not exercise any legal action against providers KICHINK or involving the return, replacement or any compensation for the loss of the goods. Therefore, THE STORE, expresses its full consent to make the corresponding payments Delivery Storage Service and, in case of falling into the case specified in this paragraph shall be penalized in accordance with the policy of Merchandise Abandoned in the ' terms and conditions set forth herein.

INTERNATIONAL SHIPPING PRODUCTS

THE STORE recognizes that, for sending international packages may generate additional costs arising from the export or import of products, such as payment of fees, customs fees or any other fees or charges shall be borne by the Buyer first or in some cases by THE STORE. In this case KICHINK reserves the right to invoice to THE STORE where applicable, the generated additional amounts. In the case where THE STORE does not make payment in time that KICHINK you require, and this involves additional costs to recover or, the authorities have the package and it is impossible to recover. KICHINK not be liable to THE STORE, so THE STORE may not exercise any legal action against KICHINK.

ABANDONMENT GOODS POLICY

The products that are identified as merchandise Forsaken cannot be recovered by THE STORE, this under that, as a safety measure to other products stored in the COP KICHINK must be separated and discharged from the inventory and protection of KICHINK. In this vein, THE STORE, you agree that, may not seek recovery payment or compensation for the drop-in merchandise products classified as abandoned.

PAYMENT

KICHINK or the designated aggregator shall deduct from the amount of sales made by THE STORE the percentage of commission according to the following list.

SchemaFeeCommission

Kichink Start

Not Apply

10.5%


The discount made by KICHINK will be billed monthly. THE STORE must provide its fiscal data for the corresponding billing during the current month, otherwise the income will be billed as sale to the general public and cannot be re-billed later.

KICHINK or the designated aggregator make payments to THE STORE, corresponding to sales orders concretized once THE STORE has requested this action from the portal administrator; payments are made by a bank transfer to the account registered by the store manager.

For cases where the billing requests THE STORE commissions and / or shipping charged by KICHINK be necessary to validate the bank account where THE STORE will receive their payments, so send via email you will need to addresspagoatiendas@KICHINK.com copy of the following documents:

  1. Official identification or

  2. Proof of address

  3. Bank statement performed to the deposits, with data visible CLABE account.

  4. RFC / High Finance

  5. Written application containing the bank details for payments made specific or indicated orders

  6. The first four points due to match the name of the holder.

In the case of Companies, in addition to the information described above it is necessary to attach the following documents:

  1. Copy of the Constitutive Act of the company.

  2. Power of attorney

  3. Designation of the legal representing (s) or person (s) Registered (s) and administrator (s) of THE STORE

The payment request made by the STORE for sales actually paid and delivered will be processed and deposited by means of an Aggregator to the registered bank account within 10 to 90 calendar days from the date on which the STORE made The payment request. The amounts KICHINK as commission THE STORE receives that correspond to each of the mail and virtual sales by the buyers through the Internet pages and / or associated social networks, websites and / or any environment that is associated or connected with the interface KICHINK, provided that the payment made by the consumer has been duly approved, indicted by KICHINK.

When the sales made by THE STORE are for a show; the provision of a service and / or the downloading of a digital file, KICHINK may retain the total amount of sales made by THE STORE and request users to confirm the completion of the show; the provision of the service and / or the download of the digital file before making the payment requested by THE STORE. If the show or the provision of the service is not made, or that the digital file cannot be downloaded for reasons attributable to the STORE, KICHINK will make the corresponding reimbursements to the users. In this case, the quantities of the sales made will not be transferred to the STORE for any reason, without this implying any responsibility for KICHINK.

For purposes of performing the above referenced settlement by KICHINK in favor of THE STORE, the latter must accumulate a minimum selling $ 150.00 (one hundred fifty pesos 00/100 MN). In this regard, THE STORE agrees that if their sales made does not exceed the minimum sales, these will accumulate until the amount is equal to or higher than the minimum established for the corresponding settlement without this involves additional payment of commission, interest or any other amount derived from the receipt of funds by KICHINK.

THE STORE accepts commissions described above by way of consideration for services rendered by KICHINK may be amended, for which, KICHINK shall communicate to THE STORE the changes made in committee with at least 30 days in advance by KICHINK make a notice electronically, must accept THE STORE new Terms and Conditions to continue the provision of services.

THE STORE is solely responsible for the information bank CLABE registered for payment of sales, if you have errors or failure to receive payment from KICHINK, you will notice this (s) situation (s) to THE STORE and delayed payments until the completion of the request at any time involve additional payment of commission, interest or any other amount derived from the receipt of funds by KICHINK.

THE STORE accepts and releases responsibility to KICHINK for unsolicited payments older than 1 (one) year. THE STORE also releases liability to KICHINK for payment requests when THE STORE provides erroneous bank details and / or inability to pay for issues attributable to THE STORE.

CONTRACTUAL PENALTY

The SHOP must confirm the purchase order and schedule the collection of the product or products purchased within a maximum period of 72 working hours after the purchase by the BUYER. Likewise, you must maintain the stock of your products updated, which should be sufficient to cover the existing demand in your store. In the understanding that, in case of not doing so, THE STORE shall pay a conventional penalty equivalent to the percentage of commission previously agreed between KICHINK and THE STORE, plus the shipping cost selected by the BUYER. In this sense, the STORE authorizes KICHINK to deduct these amounts in whole or in part from any balance pending payment by the STORE.

PROTECTION OF INTELLECTUAL PROPERTY OF THIRD PARTIES

They may only be published and offered products and services that do not infringe intellectual property or other rights of a third party. THE STORE accepts and recognizes that KICHINK serves as a facilitator of electronic commerce between the users, so that in no circumstances and under no circumstances can be held responsible in case intellectual, industrial property or other rights are violated a third party. Likewise, the resulting third holder of the rights may identify and request removal of those products at its discretion infringe or violate their rights; for this course, KICHINK will have the power to remove temporarily or permanently the product or products including the complete THE STORE pending a check and verify that THE STORE has the rights or licenses required to publish and sell the products without any liability to KICHINK.

KICHINK´s INTELLECTUAL PROPERTY PROTECTION

The KICHINK Websites are owned and operated by KICHINK and / or its affiliates or subsidiaries and are protected by the laws of copyright and industrial property applicable in Mexico, as well as international treaties on the subject concluded by Mexico. The copyright on the content and software provided always be owned by KICHINK.

All rights not expressly granted in these Terms and Conditions of Use material KICHINK Web sites may not be reproduced, distributed, or transmitted in any form without prior written permission of KICHINK reserved. No link to any of the websites KICHINK can be created without the express written permission of KICHINK. Users of any of the Websites KICHINK can download a copy of all or part of the material on such Web sites for personal use and not for commercial purposes, provided they do not modify or alter the material in any way or is removed or modify any advice or legend in copy right. KICHINK hereby expressly states that granted or implicitly intended to authorize the sale or granting any right or license to impose on such material. All material contained on the Websites of KICHINK be published only for lawful purposes.

FORBIDDEN ACTIVITIES

THE STORE agree to refrain from: (i) share names users, passwords or other access information to enable entry to protected platforms of any website KICHINK to an unauthorized third party; (ii) participate in or facilitate activities spamming; (iii) publish, distribute or transmit advertisements or promotional materials unauthorized, chain letters, junk mail or any other type of mass unsolicited email, to individuals or entities that have not agreed to be part of that correspondence; (iv) omit, delete, forge or modify information about transmissions, including headers, return mailing and Internet protocol addresses, or otherwise manipulate identifiers to disguise the origin of any content; (v) impersonate any individual or entity, or falsely state or otherwise misrepresent the link to any individual, or omit, delete, forge or intentionally manipulate information transmissions, including headers, returned mail and addresses Internet protocol, or otherwise manipulate identifiers to disguise the origin of any content transmitted to or through any of the Websites KICHINK; (vi) distribute or transmit any content without the right to do so; (vii) send harassing messages and / or threatens others; (viii) engage in activities inundation (flooding), that is, as ICMP flooding and mail bombing (the term flooding is used as sending large amounts of email repeatedly to the same email address), and (ix ) modify, adapt, translate or reverse engineer any of the websites KICHINK, (x) publish physical products under the category of digital product and agree with the buyer the delivery of the product on its own account or that of a third party outside KICHINK..

KICHINK reserves the right without any responsibility to suspend the service to the STORE that incurs in any of the practices indicated in this section and even to permanently cancel the STORE that repeats.

ILLEGAL BEHAVIOR

THE STORE agree not to: (i) use the Websites KICHINK for illicit purposes, in violation of the laws and regulations, any provision of any national stock market or otherwise, and any regulations having the force of law; (ii) publish Web pages that contain links that initiate downloads of material in frank violation of intellectual property rights or that is unlawful; (iii) harassing or electronically harass another person; (iv) engage in any Internet activity that violates the privacy rights of others, including without limitation, collect and distribute information about users Internet without your permission, except as permitted by law, and (v) make raffles, sweepstakes or contests online that violate applicable laws.

Any of the above assumptions empowers KICHINK to freeze any unpaid balance to THE STORE until the competent authority on the subject determines the course of action and destination of such balances.

DISRUPTIVE BEHAVIOR

As a further condition for the use and access to websites KICHINK, THE STORE agree not to: (i) publish, distribute or transmit any worm, virus, file or other computer code, files or harmful program through the web sites of KICHINK ; (ii) enter or enter information obscene or mechanisms to capture or distort information or hyperlinks (links) or unauthorized advertising; (iii) implement any program that provides a service or resource to others, including without limitation, re-routing ports, proxy servers; (iv) interfere, affect or impair in any way the KICHINK Websites or servers or networks connected to such sites; (v) run programs or equipment specially configured so as to maintain active connection marked though not use or otherwise bypass automatic disconnection for inactivity, unless a dedicated access account is provided; (vi) use the Websites KICHINK in violation of the provisions of any other provider websites, such websites, chat rooms or similar elements sites; (vii) use the Websites KICHINK to access the accounts of others without their permission; (viii) attempt to violate the security measures KICHINK or another entity, or obtain or bypass others passwords, and (ix) engage in denial of service, that is, actions designed to affect access to the bombarding a site network or Internet network with useless traffic.

PRIVACY

Pursuant to the Federal Law on Protection of Personal Data in Possession of Individuals, KICHINK is responsible for your personal information. In this regard, we suggest you read the Privacy Notice, which the handling of personal information is subject at www.kichink.com.

AGE RESTRICTIONS

KICHINK websites are designed to be used by individuals who are at least 18 years of age onwards age or the age of majority established by the authorities of the place of residence of the user. The user less than 15 years old should get help from a parent or guardian to use the Website.

KICHINK´s EXCLUSION OF LIABILITY

By using KICHINK websites, you expressly agree that use of KICHINK websites is at your own risk. KICHINK websites are offered as is and as available. KICHINK not guarantee that the use of KICHINK websites will be uninterrupted or inadvertent errors. KICHINK does not guarantee the accuracy, integrity or completeness of the content presented on the web sites of KICHINK or products or services offered on the web sites of KICHINK.

KICHINK expressly disclaims guarantee, either express or implied, including without limitation through the granting of any collateral on property, merchantability or fitness required for a specific purpose fully possible under applicable laws. No verbal information provided by KICHINK constitutes any guarantee.

KICHINK not be responsible under any circumstances for any direct, indirect, incidental, special or consequential damages caused by misuse or inability user of websites KICHINK, including without limitation, any damages that may arise in if the user is supported by information published through the sites of KICHINK, resulting result from an error, omission, interruption, deletion and / or corruption of some file. This paragraph shall apply to all content, products and services offered through any of the websites KICHINK and that it is not under the control or that has not been possible to prevent or avoid by KICHINK.

KICHINK in no way guarantees the accuracy and quality of products, services, information, or any other material which is purchased or obtained through the websites of KICHINK, just as KICHINK does not guarantee that the products purchased meet or be met with expectations Buyer.

In any case KICHINK be liable for any lost profits or any special, incidental, or consequential damages arising from the use of our site, our services, or this agreement when they occur by accident, force majeure or by fault or negligence of some third. THE STORE agrees to indemnify and hold KICHINK harmless from any claim or demand, including reasonable attorneys' fees, when a procedure or any legal action is filed against KICHINK, its subsidiaries or affiliated companies was started, for reasons attributable to THE STORE, including without limitation violating these Terms and Conditions, any contract concluded with KICHINK, applicable laws and / or third-party rights.

THE STORE acknowledges and agree that the content or postings on the websites KICHINK may contain references or cross references to products, programs, services or links to web sites and resources that are not owned by KICHINK references. KICHINK makes no representation or gives any guarantee or commitment of any website other than KICHINK or on third-party resources whether they are referenced, which can be accessed directly, or have a link to any website KICHINK. A link to a website other than KICHINK not means that KICHINK endorses the content or use of such Web site or its owner. Also, KICHINK is not part or assume obligations in any transaction that THE STORE can make with third parties, even when THE STORE learns of such parties (or use a link to connect with such third parties) through a KICHINK Site. Therefore, THE STORE acknowledges and agree that KICHINK is not responsible for the availability of such external sites or resources, nor for any content, service, product, or other material that can be found on such sites or resources. Depends solely if THE STORE takes precautions to protect against viruses, worms, Trojan horses, and other items of a destructive nature, and protect your information as you deem appropriate.

RETURNS

The buyer may request to change a product or refund your money if the product in question, not on the restricted list and the claim is made within the first 5 days after receiving the order respective purchase. The costs of the return or change requested by the buyer will not be covered by KICHINK. Mechanics return

TYPES OF RETURNS

To return the product(s), the following options are available:

  1. Evaluation by specialized staff: If the merchandise is defective, a technician’s visit to the BUYER’s address can be scheduled, at the discretion of KICHINK, to evaluate if the product in question should be exchanged or repaired.

  2. Physical exchange of the merchandise: If a physical exchange of the product is requested, The BUYER shall indicate the reason for the exchange and specifications of the product requested. If exchange applies, the merchandise could be delivered to The BUYER’s address. The returned product shall be in perfect condition, at the discretion of KICHINK, including the packaging and original label. Under no circumstance shall we make physical exchanges of the products listed in the Restrictions section. Only if the reason for the exchange can be solely and exclusively attributed to KICHINK, a new product shall be sent to the BUYER, free of charge. If, on the other hand, the reason for the exchange is attributed to the BUYER, all shipping costs, expenses, and additional expenditures shall be paid solely and exclusively by the BUYER, by means of payment described above. In the case of change applications attributable to THE STORE, this will be in the need to cover the necessary costs for the replacement of the product purchased; such expenses shall be paid to KICHINK.

Only in case the change is attributable to KICHINK, a new product can be sent without charge to the BUYER or THE STORE. On the other hand, if the change is attributable to the BUYER, the costs, expenses, and other expenses for the shipment will be borne solely and exclusively by the means of payment indicated by KICHINK or the Aggregator. In the case of exchange requests attributable to THE STORE, it will be the one that must cover with the necessary expenses for the substitution of the acquired product; such expenses shall be paid to KICHINK.

  1. Subscription to your Kash® account: The BUYER shall request a full refund of the price of the returned product to the credit account used to pay said product; however, the shipping cost shall not be reimbursed and, under no circumstance, shall it be paid by KICHINK.

  2. Credit card or debit card payment: The Buyer may request the payment of the amount of the product returned to the credit or debit card with which the product was paid; Dispersion that will be carried out by the Aggregator and will be governed by the times established both by this and the banking institutions involved; However, the cost of the shipment cannot be reimbursed and in no case will be absorbed by KICHINK.

  3. Coupon: The Buyer may request a coupon for the total amount of his purchase, the coupon may be used by The Buyer to make another purchase at THE STOREs affiliated with Kichink, within a period not exceeding 90 days. Once the 90 days are completed, the coupon will be invalid, so no purchases can be made at any of THE STOREs affiliated with Kichink.

BUYER CANCELLATION

If THE STORE cancels one or more orders which have been paid by the Purchaser in full, KICHINK proceed with the refund of the amount paid to the Buyer. Also, KICHINK reserves the right to charge to THE STORE's commission for the (s) transaction (s) made (s) even when such cancellation is notified beforehand. In this regard, THE STORE authorizes KICHINK to deduct the resulting amount of total commissions from transactions canceled by THE STORE if you have a credit balance, so KICHINK must settle to THE STORE the remaining amount on the agreed dates both sides.

If THE STORE does not take credit balance, you must pay the amount resulting from the sum of the fees for transactions canceled in a period not exceeding five (5) working days from the cancellation(s) order(s). This applies to products, services, and digital products.

CANCELLATION BY THE STORE

If THE STORE cancels one or more orders which have been paid by the Purchaser in full, KICHINK proceed with the refund of the amount paid to the Buyer. Also, KICHINK reserves the right to charge to THE STORE's commission for the (s) transaction (s) made (s) even when such cancellation is notified beforehand. In this regard, THE STORE authorizes KICHINK to deduct the resulting amount of total commissions from transactions canceled by THE STORE if you have a credit balance, so KICHINK must settle to THE STORE the remaining amount on the agreed dates both sides. If THE STORE does not take credit balance, you must pay the amount resulting from the sum of the fees for transactions canceled in a period not exceeding five (5) working days from the cancellation (s) order (s). This applies to products, services, and digital products.

FRAUD PREVENTION

KICHINK has implemented the Fraud Prevention activity where the buying behavior of the BUYERS will be analyzed. If the transaction is found to be a potential risk of fraud, KICHINK shall have the full right to cancel the BUYER's Purchase Order or to stop the delivery of the product and / or service, if THE STORE notwithstanding this security measure Adopted by KICHINK requests the dispatch of the Purchase Order to the BUYER, any consequence of the delivery of the product and / or service or of the continuity of the sales process, such as, but not limited to: Charges, demands, loss of the product, payment Non-service, etc. Would be absorbed by THE STORE, with an additional charge of 3% of the Total Transaction for Administrative Expenses.

The withdrawal of the KICHINK portal, does not exempt from its responsibility for payment for operations carried out during the validity of the KICHINK portal.

Kichink has implemented technological and human controls to prevent unrecognized charges. In the event that a cardholder files a claim with their financial institution, issuer of the card that was used to make the payment, Kichink is entitled to retain up to 100% of your unpaid sales due to the prevention administration fee of fraud of your pending payments in case the amount that the payment processor that retains Kichink exceeds 15% of your accumulated sales in the month immediately prior to the collection date by the financial institution.

The discount of the fraud prevention fee will be made in the immediate payment following the date of receipt of notification of unrecognized charge.

Kichink will promptly communicate the unrecognized charge notification prior to the discount on the next payment.

In the event that unrecognized charges exceed 50% of your sales in two consecutive months, Kichink reserves the right to eliminate the option of card payments or suspend your store.

NOTIFICATIONS

KICHINK and its affiliates exercise their intellectual property rights fully of the law. If you have questions about the previously expressed legal notices; you may contact the Legal Department KICHINK:

KICHINK's home is in Sonora 113, Int. 501, Roma Norte, Cuauhtémoc, ZC 06700, México City.

Notifications will be valid at the addresses established by KICHINK and THE STORE and will be presumed received no later than five business days from the date of receipt on the delivery acknowledgment.

OBSERVANCE OF THE TERMS OF USE

These Terms and Conditions are governed and interpreted in accordance with the laws of Mexico, without reference to its provisions on conflicts of law. All disputes on the validity or interpretation of these Terms of Use or its implementation shall be resolved exclusively by a competent court located in Mexico City, which will be the only venue for any dispute. If any part of these Terms of Use becomes illegal, invalid, or unenforceable, that portion shall be severed and shall not affect the validity and enforceability of the remaining provisions. KICHINK may modify these Terms of Use at any time by updating this publication and the SHOP accepts all modifications by continuing to use the services provided by Kichink.

KICHINK SERVICIOS, S.A. DE C.V.